April 12th, 2009

Amazon is yanking the site rankings and search results inclusion of books with GLBTQ content.

Amazon.com has decided to strip the site rankings of books that have so-called "adult content," and remove them from "certain search results," according to an amazon representative earlier today.

meta_writer has a link roundup plus a list of books that have been affected. It includes but is not limited to: Rita Mae Brown, Annie Proulx's "Brokeback Mountain", Christopher Isherwood, Edmund White, E.M. Forster, False Colours, a m/m historical with no explicit sex which had just broken through to enter into the top-10 bestselling historical novels list before Amazon yanked its search results, The Well of Loneliness, Jeanette Winterson's Oranges Are Not The Only Fruit, Tipping the Velvet, abd all of Alex Sanchez's seminal Rainbow Boys YA series. And the list is growing.

Meanwhile? Amazon continues to list straight, heterosexual erotica in its search results and rankings.

eta: the novel I mentioned, Love's Last Chance, is now showing up now under "books" as a search result; it wasn't before. I also checked this out with Krendal Kraus's other book, an AIDS memoir, and the same thing is happening - the search results were empty before but are there now. So I don't know what that was about, sorry for the confusion. also apparently when you sign out THE RESULTS CHANGE? WTF AMAZON.

CALL AMAZON. 800-201-7575 There's also a petition of protest here.

___

follow #amazonfail on twitter for updates.

Just spoke to Holly at Amazon Customer Support

She said they have been overwhelmed with calls about this this morning and have been trying to gather information.

According to her, we should not use the connect-help@ email, or email them directly, because it will be routed to the publishing department which is the wrong place.

She asked instead that we log into our Amazon accounts and send over any links and info that we have through the "Help" link on the Amazon front page. Click "Contact Us," then "Send an Email" and choose "Other" from the dropdown link (snapshot).

I sent her a link to all the relevant links on meta_writer as well as Smart Bitches' googlebomb attempt and the twitter trending.

She said they are compiling info and she will be monitoring that email to see what comes in and make sure it gets directed to the right place.

eta: also of course everyone please continue to call. the number i got through on was 800-201-7575.

#amazonfail is trending at #1 right now, good job!


ETA to note: this writer claims that Amazonfail has been going on since February.

UGH.