So here is my rant: Self, ( WHY DO YOU SHOP AT BARNES & NOBLE WHEN YOU KNOW IT HURTS GOD?Collapse )
Since we're ranting about bookstores and failure: I'm not sure why people are accepting the "glitch" story as the truth when we have repeated proof from Amazon that this was and still is an Amazon policy being consciously implemented. Amazon has said nothing about CHANGING its policy; all they have said is that a "glitch" called the policy to be implemented wrongly. No one seems to even be questioning whether that policy itself is wrong, but clearly - and this is what I fail to understand - books with GLBT content have been targeted as "adult" since at least February. We already knew that, we knew it on Sunday.
I am still outraged about this. And I hope you all are too. Oh, and P.S. - blaming "faulty customer service" on this is not only ridiculous, it's an irresponsible way to look at the problem. Customer service is NOT going to just "tell a customer what's on their script." A) the person I talked to on Sunday from Amazon did not have a script; B) most customer service support reps have no scripts; C) having worked, unfortunately, in customer service I can say with firsthand authority that no customer service rep is going to tell you, the client, any false data just to get you off their backs or make you go away, because first and foremost, our job is to cover our ass and make sure you don't call our manager later. If Amazon customer service reps were telling you in February that this was a company policy, then by god it was company policy in february.
What kills me is that people are reacting as though amazon's failure was slow reaction time, or failure to issue a full apology.
BULLSHIT. Amazon's failure is that it is ever, at any moment, equated GLBT content with adult content. Our failure as consumers is that we're still letting them get away with it. Because the underlying assumption is that it's okay to block "adult content" from the search results to begin with, and I don't think that it is. Sex toys, yes. But books? No. I don't think it's ever right to make a choice about what information to keep and what to withhold from the public, period. Not when you've already proven that your judgment about what is and isn't "adult" is, at best misguided but still hideously offensive, and at worst deliberately discriminatory.
Letting amazon get away with just saying "oops, our bad," and then letting them simply continue on with the same policy is the real #amazonfail.